Frequently Asked Questions
Everything you need to know about your next favorite pair of denim.
How do I find my perfect fit?
We provide a detailed size guide on every product page. Since our premium denim is designed to mold to your body, we recommend measuring your favorite pair of jeans and comparing them to our chart for the most accurate fit.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return or exchange my jeans?
Yes, we offer a 30-day return and exchange policy. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start a request.
How should I care for my SugarCane Jeans?
To preserve the color and fabric integrity, we recommend washing your jeans inside out in cold water and hanging them to dry. Avoid frequent washing to enhance the natural aging process of the denim.
Are your products sustainably made?
Sustainability is at our core. We use eco-friendly dyes and partner with ethical manufacturing facilities that prioritize water conservation and fair labor practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.